Terms and Conditions

Home / Terms and Conditions

Terms and Conditions

Home / Terms and Conditions

BOOKING TERMS AND CONDITIONS

– Credit card details may be requested to secure a booking.
– A 50 % deposit is required for group bookings and packages.
– A special fee for appointments made outside of the normal working hours (subject to therapist availability) and groups will be charged.
– Walk-ins are welcome (subject to availability). Booking in advance is recommended.
– We recommend that you arrive 15 minutes prior to your treatment time so as to allow for pre-treatment consultation and preparation.
– A robe, slippers and disposable underwear are available for your use.
– Late arrival treatment time may be reduced accordingly but will be charged at full price.
– We reserve the right to cancel your appointment and book waitlisted clients should you be more than 15 minutes late without notifying the spa for your confirmed booking.
– No treatments will be done without the client’s signature and completion of the indemnity and consultation forms.
– Children under the age of 12 must be accompanied by the parent/guardian for the full duration, while on the hotel premises.
– Gratuities are discretionary and are not included in the treatment price.
– Prices and another details are subject to change without notice.
– Terms and conditions apply.

CANCELLATION POLICY

Bookings cancelled with less than 6 hours’ notice will be charged at 50 % at the discretion of the Spa Manager.
Full treatment charge will apply for non-arrivals.

INDEMNITY AND CONSULTION

Download Indemnity Form